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BUSINESS CONTINUITY PLAN
TABLE OF CONTENTS
1. PLAN OVERVIEW
1.2. Goal of the Plan
1.6. Format Of The Plan
1.7. A Plan Structure / Organisation
2. OVERALL B-UNIT 5 STRATEGY
3. B-UNIT 5 SUPPORT TEAM (PROCEDURES)
3.2. Managers Procedures
3.3. Escalation To Key Staff
3.4. Attending The Command Centre
3.5. Key Staff Procedures
3.6. List Of Critical Requirements
4. B-UNIT 5 HELP DESK TEAM (PROCEDURES)
4.2. Managers Procedures
4.3. Escalation To Key Staff
4.4. Attending The Command Centre
4.5. Key Staff Procedures
4.6. List Of Critical Requirements
5. B-UNIT 5 BAU TEAM (PROCEDURES)
5.2. Managers Procedures
5.3. Escalation To Key Staff
5.4. Attending The Command Centre
5.5. Key Staff Procedures
5.6. List Of Critical Requirements
A. LISTS & CONTACTS
A.1. Recovery Services List
A.2. Acme Inc Management Contacts
A.3. Clients Contacts
A.4. Command Center Details
B. CORE TEAM NOTIFICATION PROCEDURES
B.1. Crisis Manager / Alternate(s)
B.2. Business Recovery Team Members
B.3. Command Centre Locations
B.4. Core / Support Team Manager / Alternate
C. BUSINESS RECOVERY TEAM PROCEDURES
C.2. Business Recovery Team
C.3. Command Centre Locations
C.4. Escalation / Notification
C.5. Damage Assessment
C.7. Building / Premises
D. ADMINISTRATIVE TEAM PROCEDURES
D.2. Administrative Team
D.3. Insurance: Buildings / Equipment
D.6. Public Relations
D.7. Transportation & Lodging
E. FACILITIES TEAM PROCEDURES
E.2. Facilities Team
F. TECHNICAL SERVICES TEAM PROCEDURES
F.2. Technical Services Team
F.3. Technical Services - Hardware
F.4. Technical Services - Software Support
F.5. Technical Services - Networks
F. EMERGENCY PROCEDURES
G.1. Bomb Threat
G.3. Power Loss
G.4. Networks Failure
1. PLAN OVERVIEW
This Business Continuity Plan will pre-define what B-UNIT 5 personnel will do during any disaster and which resources are needed to run critical and necessary business functions.
The pre-defined procedures are not to be interpreted as the only course of action. In some cases, they will be overshadowed by common sense or modified for the particular disaster situation. Critical business functions should be resumed within 24 hours following a disaster. Necessary business functions should be resumed immediately following the resumption of the critical functions, but no longer than 5 business days following a disaster.
For the purpose of this plan, B-UNIT 5 is assumed to comprise of three ‘business units’ (teams):
- Support Team
- Help Desk Team
- BAU Team
The plan is intended to be simple and flexible yet powerful and comprehensive. This is accomplished by establishing a group of "core" campus wide support teams that will be available to any B-UNIT 5 business unit affected by a disaster.
Whilst each B-UNIT 5 business unit manager is responsible for maintaining and executing the procedures required to process critical and necessary business functions, the core / support teams, in addition to directing the recovery efforts, will ensure that resources required will be made available in the most expeditious manner possible.
1.2. Goal Of The Plan
To protect human lives, minimise the impact of a disaster on the business and provide an acceptable level of functionality until normal operations are resumed.
The plan is limited to those B-UNIT 5 business units (teams) that process critical and/or necessary business functions and that are referred to in this document. The plan covers loss of access to premises and / or resources regardless of the cause.
Following are the objectives of the plan. they are not in any order and should be weighted equally.
·To identify the B-UNIT 5 business units that process critical and/or necessary business functions which are required for the survival of B-UNIT 5.
·To provide procedures and a listing of resources needed to recover these critical and necessary functions.
·To identify those vendors and recovery services that must be notified if a disaster occurs (those whose assistance is vital).
·To avoid either chaos or confusion being experienced during a crisis by documenting, testing and reviewing disaster procedures.
·To identify alternate sources for supplies, resources and locations.
·To document storage, safeguarding and retrieval procedures for vital records.
·Key people or alternatives will be available following a disaster.
·The plan will not be implemented as daily problems occur.
·That a national disaster such as a nuclear war is beyond the scope of this plan.
·That this document and all vital records are stored in a secure off-site location and not only survive the disaster but are accessible immediately following the disaster.
·Primary or alternate vendors have a contractual commitment to assist in the recovery process.
·Internal Service Level Agreements are in place and regularly reviewed to ensure acceptability.
·That the limit of a regional disaster is such that one recovery location and the off-site media are obtainable.
·That adequate training is given in the use of the plan and that all staff are made aware of its existence and their roles within the plan.
·The plan is tested and reviewed on a regular basis.
1.6. Format Of The Plan
There will be a group of site wide "core / support" teams available to any B-UNIT 5 business unit that is affected by a disaster. These teams are:
In addition to the core teams, each B-UNIT 5 business unit that has been identified as critical (responsible for at least one critical or necessary business function) will become a business unit team in the overall Business Recovery Plan. Business units which have not been identified as critical are included within the plan by one function called "Business As Usual" which will identify that units "normal" total requirements in terms of staff / phones / desks etc.
Each team will have its own plan consisting of unique recovery procedures, critical resource information and common procedures such as emergency, notification and staff escalation procedures.
Each business recovery team member will have access to the entire plan.
NOTE: No site emergency procedures (such as fire, bomb, etc) will be included in the B-UNIT 5 plan, as all staff should be familiar with the current arrangements.
1.7. Plan Structure / Organisation
The following approach has been widely adopted at the campus, with many of the core functions and teams already established:
CORE BUSINESS RECOVERY TEAM (Crisis Management Team):
Responsible for: providing overall management direction to recovery operations, buildings, finance.
This team is lead by the Business Recovery Team Manager (Crisis Manager) who is the ultimate decision maker. Authority is supplied by the senior manager on the committee.
The Business Recovery Co-ordinator is responsible for: establishing and maintaining the command centre and compiling the damage assessment. The business recovery co-ordinator is the person most familiar with the working and structure of the plan (especially if a PC based software package).
CORE ADMINISTRATION TEAM:
Responsible for: insurance, public relations, security, legal, purchasing transportation, lodging and personnel. The Administrative Team manager will co-ordinate these functions and be a liaison with the Business Recovery Team.
CORE FACILITIES TEAM:
Responsible for: repairing and maintaining the original facility and if necessary to establish and maintain a new facility, including co-ordinating the move.
CORE TECHNICAL SERVICES TEAM:
Responsible for: computer hardware, software, networks.
B-UNIT 5 BUSINESS UNIT TEAMS:
Responsible for: processing B-UNIT 5 critical business functions, B-UNIT 5 business equipment, off-site retrieval.
In addition to the above responsibilities, each team manager is responsible for the notification of his team members and for reporting to the command centre. Each team must have a member(s) available to assist with damage assessment.
The procedures that follow will explain how the critical and necessary business functions will be processed, who will be involved and what resources are required. Each B-UNIT 5 business unit will have a printed plan that contains only its relevant procedures and resource requirements. Within these procedures will be all the necessary contacts to allow them to quickly escalate a requirement to the Business Recovery or core / support teams.
2. OVERALL B-UNIT 5 STRATEGY
If and when the B-UNIT 5 office is faced by a disaster (or potential disaster), outside of normal working hours, the following action should be taken:
2. The person nominated as the B-UNIT 5 BRP Co-ordinator / Alternate(s) must liaise with the site Crisis Management Teams as directed.
3. Key B-UNIT 5 staff will be called in as appropriate by the BRP Co-ordniator / Alternate.
4. All B-UNIT 5 staff who work at the stricken office / site are to remain at home unless otherwise directed.
5. All staff must be contactable for the period of the crisis.
6. The fallback office will be XXXXXXXXX
7. As soon as possible after the initial crisis, every effort must be made to establish a help desk to deal with enquiries and to be commensurate with the needs of the office.
NOTE: Refer to the B-UNIT 5 business unit specific sections for escalation procedures, contact information, etc.
3. SUPPORT TEAM (PROCEDURES)
The following procedures are specifically directed towards maintaining an acceptable level of service during and immediately following a major crisis.
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